Let’s get real: Service Level Objectives are hard to get right. They are indeed a transformative technique in making services reliable, however, there are many potential pitfalls and antipatterns when implementing them that can lead to frustration. Let’s explore several that I’ve observed in my career!
Effective SLOs
Let’s get real: Service Level Objectives are hard to get right. They are indeed a transformative technique in making services reliable, however, there are many potential pitfalls and antipatterns when implementing them that can lead to frustration. Let’s explore several that I’ve observed in my career!